Return Policy

At Scootz Mobility, your satisfaction is our priority! We want you to love your mobility solution, but we understand that sometimes things don’t quite work out. If you need to return an item, no problem! Just Simply follow our return policy below.

Important Info for Returns

Please inspect your product when it arrives. If it’s incorrect or damaged, we recommend refusing delivery right away. If your package was dropped off without a signature and arrived damaged or wrong, give our friendly Scootz team a call!

Once you’ve accepted delivery, here’s what you need to know:

• Some products may carry a restocking fee—check the product page for details.
• Return shipping is your responsibility, and items must be sent back in original packaging.
• Items must be new and unused. Signs of use include scratches, dirt, wear to seats or tires, pet hair, or damage to components like chargers or remotes.
• All original accessories included in the box (chargers, baskets, color shrouds, etc.) must be returned. Items purchased separately do not need to be included.

Please note: Shipping and delivery fees—including expedited shipping, White Glove Delivery, or in-home setup—are non-refundable.

General Return Timeline

Most products can be returned within 30 days of receiving them unless otherwise noted.

Some products are custom-made and unfortunately cannot be returned, including:

• Custom lift chairs (including upgraded fabric, massage, heat, special controls, etc.)
• Custom scooters or power chairs with add-ons
• Vehicle lifts, stair lifts, and patient lifts
• Open-box items

Restocking Fees of 25% of total purchase apply to:

• Lift chairs
• Power wheelchairs
• All scooters
• Parts

How to Return Your Item

1. Request a Return Authorization (RA) within the eligible return window.

   • Fill out our easy online Return Request Form

   • Contact us at (407)270-9900 or email info@scootzrentals.com with your order number and item details.

2. Once you get your RA, ship the item back within 14 days to the address we provide.

3. After we receive your return, we’ll inspect it. If it’s been used or shows wear, unfortunately, we can’t process a refund. If that happens, you can choose to have it shipped back at your expense.

4. If everything checks out, your refund will be issued to the original payment method, minus any restocking fees.

Return Shipping Details

Unless Scootz made a mistake, you’re responsible for return shipping. We’ll help guide you on the best method to ship your return. For large items, we recommend insuring the package for its full retail value to cover any shipping damage.

Be sure to follow the shipping instructions we provide. If an item is sent to the wrong address, or if a scheduled pickup is missed, additional shipping fees may apply.

Order Cancellations

Changed your mind after your item shipped? You’ll need to follow our regular return policy. Accept the delivery, request an RA number, and ship it back to the return address. If you refuse delivery, we’ll deduct return shipping and apply a 25% restocking fee (minimum $25). Any expedited shipping fees are non-refundable.

Credits & Refunds

Once we receive and inspect your item, we’ll process your refund. Please allow up to 4 weeks for your refund to appear. If you paid by check or money order, your refund will be issued by check within 30 days.

Damaged or Defective Items

If your item arrives damaged or isn’t working properly, reach out to us right away! We’ll make it right by repairing or replacing the item as quickly as possible.

If you have any questions or need help with a return, just give our Scootz team a call—we’re here to help make things smooth and stress-free!